The Challenge
The reconciliation process was costing the company around 480 hours per month, tying up three full-time team members and delaying cash visibility. With payments flowing in from 30+ PSPs in ~50 different file deliveries each month, finance staff had to manually download files from portals and file storages, standardize formats, and match transactions against orders and bank statements. Disparate systems — including a custom order management system, SAP S/4HANA, and multiple bank accounts - meant there was no central workflow, creating errors, slowing the AR close, and limiting scalability.
The Solution
Using Transformance, the company deployed a centralised Payment Reconciliation Hub. PSP remittances, bank statements, and OMS exports are now ingested automatically via API and SFTP. The hub normalises 30+ formats, enriches data with ERP context, and uses AI and rules-based matching to reconcile transactions in real time. Low-confidence matches are flagged for review, while the rest are posted automatically to SAP S/4HANA. The app went live in just five weeks, fully integrated with all core PSPs, the custom OMS, and the ERP.
The Impact
The AR team cut manual reconciliation effort by 50%, saving roughly 240 hours every month. >90% of transactions are now matched automatically, with same-day cash visibility for top PSPs. Exceptions are handled in minutes rather than hours, enabling the finance team to focus on higher-value analysis and process improvement.
“We finally have daily cash visibility without spreadsheet gymnastics.” — Head of Accounts Receivable
What’s Next
The company plans to extend the Payment Reconciliation Hub to additional PSPs, automate chargeback and fee reconciliation, and integrate directly with BI dashboards for real-time cash forecasting.
Want faster, cleaner payment reconciliation?
See how Transformance can help your finance team scale with confidence. Book a demo here.
